Support & Help Centre
We're here to help. Find answers to common questions or get in touch with our team.
Email Us
For any questions, feedback, or account requests including data deletion.
support@theartoflivingwell.co.ukResponse Time
We aim to respond to all enquiries within 2 business days. Account deletion requests are processed within 30 days.
Frequently Asked Questions
How do I create an account?
Download SEND Anchor, then tap "Get Started" to sign up using your email, Apple ID, or Google account. You can start with the free tier and upgrade anytime.
How do I add my child’s profile?
After logging in, go to the Children tab and tap "Add Child." You can enter their name, age, diagnoses, medications, and any notes that will help you track their unique patterns.
How do I log a daily entry?
Tap the "Log" tab in the bottom navigation to open the daily log. You can record sleep, mood, meals, school, behaviour episodes, sensory observations, and more. Use the Quick Log option for faster entries.
Can I export my data for appointments?
Yes — Premium subscribers can export a comprehensive PDF report from the Patterns or Export tab, ideal for sharing with teachers, SENCOs, or healthcare professionals.
Is my data private and secure?
Absolutely. All data is encrypted in transit and at rest. Only you can see your child’s data — no administrators or other users have access. See our Privacy Policy for full details.
How do I cancel my subscription?
Subscriptions are managed through your device’s app store settings. You can cancel anytime — you’ll keep access until the end of your current billing period.
Safeguarding Notice
SEND Anchor is a journaling tool and is not a substitute for professional advice. If you have immediate concerns about a child's safety, please contact your local authority, emergency services, or a qualified professional immediately.