Terms of Use

Last updated: May 2025

Acceptance of terms

By downloading, installing, or using SEND Anchor ("the app"), you agree to be bound by these Terms of Use. If you do not agree with any part of these terms, please do not use the app.

Description of service

SEND Anchor is a private journaling and pattern-tracking tool for parents and carers of neurodivergent children. It allows you to log daily observations, behaviour events, and notes to help identify patterns over time.

Not a medical or diagnostic tool

SEND Anchor is not a medical device, clinical tool, or substitute for professional advice. The information you log is intended to support your own observations and conversations with healthcare or educational professionals — it does not constitute a diagnosis, assessment, or clinical recommendation.

Correlation observed within the app is not proof of causation. Always consult a qualified professional for medical, therapeutic, or educational decisions.

Your account

  • You are responsible for maintaining the confidentiality of your login credentials.
  • You must be at least 18 years old to create an account.
  • You are responsible for all activity that occurs under your account.

Acceptable use

You agree not to:

  • Use the app for any unlawful purpose.
  • Attempt to reverse-engineer, hack, or disrupt the app or its servers.
  • Upload content that is illegal, harmful, or violates the rights of others.
  • Share your account with others or allow unauthorised access to your data.

Subscription & payments

SEND Anchor offers a free tier with limited features and a Pro subscription with additional functionality. Subscription pricing is displayed in-app. Payments are processed securely through your device's app store. Refunds are subject to the applicable app store's refund policy.

Intellectual property

All content, design, and code within SEND Anchor is the intellectual property of SEND Anchor and its licensors. You may not copy, reproduce, or distribute any part of the app without prior written permission.

The data and journal entries you create remain yours. We claim no ownership over your personal data.

Disclaimers & limitation of liability

The app is provided "as is" without warranty of any kind. To the fullest extent permitted by law, we are not liable for any indirect, incidental, or consequential damages arising from your use of the app, including loss of data or reliance on information within the app.

Safeguarding

If you have immediate safeguarding concerns about a child's safety or wellbeing, please contact your local authority, emergency services, or a qualified professional immediately. Do not rely solely on this app in urgent situations.

Changes to these terms

We may update these Terms of Use from time to time. We will notify you of significant changes via the app or by email. Continued use of the app after changes constitutes acceptance of the updated terms.

Contact

For any questions about these Terms of Use, please contact us at support@theartoflivingwell.co.uk.